Boarding Frequently Asked Questions
Who can board at WAH? Wilmington Animal Healthcare is happy to offer boarding and daycare to patients of our hospital!
What vaccines are required for boarding?
- •Canine Requirements: Current PE with WAH Vet, DAP, RV, IPP (Intestinal Parasite Profile), BORD, CIV. Dogs that would like to play in Doggy Daycare must be pre-approved and be spayed/neutered by 9 months of age.
- •Feline Requirements: Current PE with WAH Vet, RV, HCP, and IPP
Do I need to bring my own pet food? WAH does provide food at no cost to you during your pet's stay. For our kitty boarders, we feed Science Diet Feline Optimal Care, and for our canine friends we feed Science Diet Intestinal Low Fat. If your pet is known to get GI upset with food changes, or if your pet is on a prescription diet or canned diet, please bring food with you.
Can I bring my own bedding/bowls? Our boarding includes raised up Pet Cots in all canine boarding rooms, and West Paw Brand soft beds in Doggie Condos. Our cat boarding includes soft West Paw bedding. We provide stainless steel food and water bowls for both dogs and cats, and litter pans/cat litter are also provided and included in the cost of their stay. We ask that any bedding that is provided from home be machine washable in case of accidents. Please do not bring large or foam beds that cannot fit in a standard washing machine. Wilmington Animal Healthcare cannot be held liable for any personal items being damaged or broken by your pet during their stay. Please label your pet’s personal belongings with their names if they are provided from home. You are welcome to bring toys, which will be offered to your pet during our daytime hours. We do pull up all toys overnight for safety purposes.
Can you administer my pet’s medication? Our kennel staff is trained to administer oral medications, insulin, and subcutaneous fluids when needed. There is an additional fee for medication administration while boarding. We ask that all medication be provided in the veterinarian provided vials/containers and be properly labeled. Please do not bring medication in baggies or in daily pill containers. Please bring enough medication to last the duration of your pet’s stay. If your pet is on insulin, please provide correct syringes from home.
What is your cancellation policy? Our boarding facility is reserved solely for our wonderful clients! We are honored to have so many families’ that trust us with the care of their furry family members! We are, however, a small facility with limited capacity. Due to high demand and a desire to meet each of our clients’ needs, boarding reservations that are not cancelled with at least a 24 hour period of advanced notification may be subject to a cancellation fee of $30.00. Thank you for your understanding!
How do your check-out times/fees work? Our boarding operates similarly to human hotels; payment starts on the day your pet checks in, regardless of time of drop off. On the day of check-out; you are not charged if your pet is picked up prior to 10:00am. Check-out’s after 10:00am do accrue another day charge.
Feel free to call and speak to our boarding and daycare team if you have further questions!